The lashes
Use tweezers to pick up a cluster from the box by its base, not the tips. Then gently press it onto your natural lashes, close to your lash line without touching it. One step only, no glue needed.
Natural series looks just like your own lashes, Every Day series adds a little extra to your usual look, and Glam series is for a night out or whenever you're feeling something extra. Each set of lashes comes with premapped design but can be placed wherever suits your eye shape best.
You can wear them for 2–3 days. We don't recommend keeping them on for more than 3 days in a row, since buildup and bacteria can collect along your lash line over time. Please note that wearing them longer than recommended is at your own risk.
Oil is recommended. Peel them off gently. No makeup remover needed.
Yes! Our lashes are tested to stay on in water, so they're made for showers, pool days, and beach days. Just keep in mind that hold can vary with more intense activities.
100% yes, but you don't have to. Sayless is designed to go on in seconds, in one step.
Our adhesive is water-based. Ingredients: Aqua/Water, Butyl Acrylate/Methyl Methacrylate Copolymer, Glycerin, Propylene Glycol, Phenoxyethanol, PEG-40 Hydrogenated Castor Oil, CI 77266 (Carbon Black). Latex is not among the ingredients.
Our adhesive is classified as non-hazardous on its safety data sheet. However, everyone's eyes are different, so if you have sensitive eyes or known allergies, please check the ingredients above and try a single cluster first. If you wear contacts, put them in before applying. Do not continue using if you feel any irritation.
Shipping
We currently ship to all 50 US states, US territories, APO/FPO addresses, Canada, and Mexico. We're working on adding more countries. Sign up for our mailing list at the bottom of the page to be the first to know when we ship to yours.
Yes, on all US orders over $40. For orders under $40 and international orders, shipping is calculated at checkout.
We process and ship orders Monday through Friday, excluding holidays. Orders usually ship within 1–3 business days, or 4–5 during busy periods. Once shipped, delivery takes about:
- United States: 3–4 business days
- Alaska, Hawaii, US territories, APO/FPO: 5–7 business days
- Canada: 5–9 business days
- Mexico: 10–15 business days, sometimes longer depending on the state
You'll get an email with a tracking number once your label is created. Tracking can take a few hours to update.
Orders to Canada and Mexico may be charged duties and import taxes at delivery. We're not responsible for delays caused by customs processing or carrier transit times.
Orders and payment
You can modify or cancel within 15 minutes of placing your order. After that, it may already be processing, so contact us as soon as possible and we'll do our best to help.
Your Account page updates when your payment is processed and again when your order ships.
We accept all major credit cards (American Express, Discover, Mastercard, and Visa), PayPal, and Apple Pay.
Returns and issues
Contact us within 30 days of receiving your order, with your order number, and we'll help you with your return. For hygiene reasons, we can only accept lashes that are unopened and unused. For 30-day money back guarantee, only the product price will be refunded. Shipping price will not be refunded. Customers will also be required to send the product back. We also do not offer the 30-day money back guarantee for the bundles and if multiple products are purchased, only one will be refunded.
Return shipping is covered by the customer.
Refunds are processed within 7–10 business days.
If an item was damaged in transit, we'll send you a replacement or a full refund. Please contact us with your order details and a photo of the damaged item.
Let us know within 7 days of the expected delivery date so we can fix it ASAP.
How can I reach the Sayless team?
Send us a note through our contact form for questions, product recommendations, or feedback. Our team is available by email Monday through Friday, 9am–5pm PST, excluding holidays, and we reply within 3 business days. Please keep everything in one email thread, since sending a new message moves you to the back of the queue.
