Shipping Policy

Everything you need to know about how and when your Sayless order gets to you.

Order processing

Orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). Orders placed after [12:00 PM CT] or on weekends and holidays begin processing the next business day. During launches, restocks, and promos, processing can run slightly longer. If there is a delay, we will let you know by email.

You will get a confirmation email when your order is placed, and a second email with tracking once it ships.

Where we ship

We currently ship within the United States, including Alaska, Hawaii, and US territories. We do not ship internationally at this time.

We also ship to PO boxes and APO, FPO, and DPO addresses through USPS.

Shipping rates

Shipping is calculated at checkout based on your delivery address and order, and your exact cost is shown before you pay. Any free shipping offer that is running will be applied automatically when your order qualifies.

Free shipping offers apply to the 48 contiguous United States only. Orders shipping to Alaska, Hawaii, and US territories do not qualify for free shipping, and standard rates calculated at checkout apply.

Delivery estimates

Once your order ships, most US orders arrive within 3 to 7 business days, depending on your location and the shipping option you choose at checkout. These windows are carrier estimates and are not guaranteed. Tracking starts updating once the carrier scans your package.

Tracking your order

Every order ships with tracking. Use the link in your shipping confirmation email to follow it. If your tracking has not updated within 5 business days of shipment, reach out and we will look into it.

Delayed, lost, or stolen packages

Once a package is with the carrier, delivery is in their hands, and we cannot control delays from weather, holidays, or carrier backlogs.

• Delayed: if your package is well past its estimated delivery window, contact us and we will help track it down.
• Lost in transit: if tracking shows no movement for an extended time, contact us within 30 days of your ship date so we can file a claim with the carrier.
• Marked delivered but missing: please check around your home, with neighbors, and with your building or front desk, then contact us within 7 days. We are not responsible for packages stolen after the carrier confirms delivery, but we will do what we can to help.

Wrong or incomplete address

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, we will reach out to arrange reshipment, and additional shipping charges may apply.

If you spot a mistake, email us right away. We can usually fix an address only before the order ships.

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We will make it right with a replacement.

Returns and exchanges

For health and hygiene reasons, returns are handled separately from shipping. See our Refund Policy for full details.

Questions

Email us at support@saylessshop.com and we will get back to you within 1 to 2 business days.